Rick Long is one of the founders and owner of RDM Industrial Electronics in Nebo, NC. RDM is an industry-leading remanufacturer of petroleum and car wash electronics. However, it has come a long way since its founding in 1987. Rick and his brother studied electronics in school and talked about starting their own business someday. Working for a company rebuilding gas pumps that was going out of business, they decided to capitalize and use their knowledge and skills in the field to start their own business. For the first two years they were part-time working in the basement of his brother’s house.
The company went full-time in August 1989. “We just worked hard and never thought about it failing,” Rick states. Starting with $3000 cash and putting all of the money from the first few months into the business, they didn’t collect personal payment until January 1990. They would go market themselves to local convenience stores and gas stations, whether in person, by phone, or mailings. “One of the hardest obstacles is changing customers from a bigger company,” he points out, while adding “but you’ve got to project yourself to be bigger than you are. It’s not how you are, it’s how you’re perceived.” He goes on about this strategy, showing that the company, with only 75 employees, shares ad space with national businesses of 100,000 or more employees, particularly having the back cover of the Petroleum Equipment Institute Journal every year on their trade show issue.
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